At Genesis Home Technology Architects #customerhappiness is at the heart of our strategy. Success depends 100% on the success #partners.
That is why everyone frequently asks the “5 Customers Happiness Questions”:
By working with us do you…
- Spend less time?
- Lower your cost?
- Grow your overall margin?
- Increase the number and/or size of projects?
- Increase the quality?
Notice a few interesting things:
- We want to be part of the successformula for our partners. We do not “sell products or brands”.
- This is why we call our customers “Partners“
- Everyone knows these questions and what really matters.
- We ask these questions frequently to make sure we keep improving and on track.
- Our Partners tell us how we can help them best. (not the other way around)
These 5 simple questions asked over and over again have become a habit. Over time they turned into part of pour culture.
Small decisions daily and simple questions frequently that make a BIG impact 💥.
What are your customer happiness hacks?