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Wim GE De Vos

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19th jan 2021 – firing ⏏️ myself – 748 days later…

February 24, 2021 by Wim GE De Vos 2 Comments

Firing yourself is one of the most important rites of passage for anyone who is used to helping with everything. As a company grows, the pie gets bigger and the percentage of it occupied by one person needs to shrink. Why? Because there is only so much time in the day. And because organisations all have a natural tendency to turn their founder/ceo/director into a bottleneck. (And some people gladly hang on convinced they are crucial and essential).

In my experience all organisations tend towards complexity and concentration of power. This never ends well… The promotion of simplicity and autonomy are the antidote πŸ§ͺ.

So as a company enters a new phase in its growth it must shed its skin, reinvent how it works, and the best possible thing you can do is join in on the metamorphosis.

Communication and structure will change in a growing company, but its values, vision and mission should remain the same. The reason why we started the business and the problem we are trying to fix has only grown more meaningful. That is why we write it down, share it constantly and let it guide our actions every single day. What does need to change is the way the company operates, how work gets done, and who does what. 

So on January 19th 2021 it was timeπŸ•›.
Time for the old to make space for the new.

I informed the team over Zoom (not exactly the way I had imagined doing this 2 years earlier) and we briefly reviewed our success so far and the great opportunities that lie ahead.

I ended the meeting with explaining that their time had come. They were ready. Or at least as ready as they would ever be. You learn how to swim by swimming. Not by watching Youtube videos.

It was time to step up – yet again – as everyone has done so many times before. Time to embrace the opportunities ahead. To decide to always be learning. To agree to compete with our past selves. For each and every one to take on a bigger challenge and more active role in the team and in the business.

It was time to leave the comfort zone. For all of us.

The results will be phenomenal. It is written in the stars. ✨

I sent everyone a letter. The letter of resignation I had written months earlier during the 2020 lock down. The letter is titled “Autonomous Flight πŸšπŸš€”. And you can download the original version here.

Now the word was out, the letter had been delivered. I did it. I had fired myself after more than 15 years.

I had a deep feeling of pride and excitement. The business – even though technically still mine – could not be in better hands.

As I went surfing πŸ„πŸ»β€β™‚οΈ for the rest of the day I knew Genesis Home Technology Architects was set up for tremendous growth ahead – more on that in tomorrows post.

Note: This is part II of a series of V stories this week on my entrepreneurial journey of the last 2 years.
Episode II (previous) – here.
Episode IV (next) – here

Filed Under: Forward movement, Uncategorized

2 jan 2019 – the reality of firing ⏏️ myself – the work begins πŸ’ͺ🏻…

February 23, 2021 by Wim GE De Vos 1 Comment

Tuesday January 2nd 2019. Exactly one week since I knew I would have to fire myself… And so the Big Secret Mission begins.

It was clear right away I would have to work on the businesses like never before instead of in the business if this really was going to happen. In order for the business to reach the next level and continue its growth, a number of things would need to take place. All of which were no revolution or rocket science. But they would take time, effort, patience and consistency. And so the work begins πŸ’ͺπŸ»πŸ‘ŠπŸΌπŸ§˜πŸΌβ€β™‚οΈπŸš€.

I made a plan as I so often do. It turned out more to be a list. From the start I knew this list would only grow longer as time passed by. So I gave myself a deadline. January 2021. I gave myself exactly 24 months to prepare the company for further growth and scaling. Enough time to not rush things and have some room for unexpected events (eg. a global pandemic etc…😎) but short enough to know I could not waste any time either.

Here are some of the things that were on the list…

  • Mission and Vision: build a tribal community around our Vision and Mission of #makewowthestandard. Both internal and external.
  • People: double down on autonomy, teamwork, high energy, commitment, trust
  • Processes: all processes defined and constantly reviewed by the teams in charge (called “formulas of success” because we avoid strict rules and processes)
  • Resources: invest in talent, relationships, knowledge, stock, VIPLounges (as we call our experience centres), PartnerZone (as we call the digital workspace with our partners)
  • Business Model: document each piece of our proven business model and share it with everyone on the team so there is a collective understanding.
  • Culture: grow and strengthen our culture of relentlessly simplifying the complex, growing high performance teams and continuous improvement. (more on this here)
  • Investments: invest in strategic initiatives that would place the company in a unique and strong position for when I fired myself.

During the following 24 months all my tasks, opportunities, problems to be solved would go through my simple filter…

  1. Is this something related to working on or in the business?
  2. Who is/are the people on the team that can think this through with me and make decisions?
  3. Is this a BIG/medium/small opportunity or challenge?
  4. What are the steps needed to get this done before jan 2021?

And as time progressed, so did all of us in the businesses. Chipping away every day, every week, month. Making progress. Some days more than others. But always moving forward.

And yes shit happened. Good shit and bad shit. But the good shit prevailed every single time. Some say we are lucky…πŸ€. Certainly felt that way.

Opportunities seemed to multiply and increase in size the more I worked on the business, most people grew a lot while some fell behind (and left), problems became “interesting challenges” and disasters did not seem to exist, a pandemic hit and everyone switched modes and gears as it were a giant speed bump, we invested more than ever in things that will bring long-term customer happiness, success and growth …

24 months of crafting our business machine. 2 years of training and growing the team. What a ride. πŸ€™πŸΌ

I had built several businesses before. Some of them failed, some of them did OK. Some simple, some more complex. But never did I have such a high level of internal motivation and drive while learning so much.

As we approached the end of 2020 – that “special year” as some call it – I found myself by the Christmas tree πŸŽ„ again. Scoring my performance. This time satisfied with “personal development” and “leaving the comfort zone“.

“Now this is how I want to spend my time and energy” I told myself. “IΒ΄ll never work or live on autopilot ever again…“

Soon it would be time to fire ⏏️ myself…

Note: This is part II of a series of V stories this week on my entrepreneurial journey of the last 2 years.

Episode I (previous) – here.
Episode III (next) – here.

Filed Under: Uncategorized

5 Customer Happiness Questions (for B2B)

February 19, 2021 by Wim GE De Vos 1 Comment

At Genesis Home Technology Architects #customerhappiness is at the heart of our strategy. Success depends 100% on the success #partners.

That is why everyone frequently asks the “5 Customers Happiness Questions”:

By working with us do you…

  1. Spend less time?
  2. Lower your cost?
  3. Grow your overall margin?
  4. Increase the number and/or size of projects?
  5. Increase the quality?

Notice a few interesting things:

  • We want to be part of the successformula for our partners. We do not “sell products or brands”.
  • This is why we call our customers “Partners“
  • Everyone knows these questions and what really matters.
  • We ask these questions frequently to make sure we keep improving and on track.
  • Our Partners tell us how we can help them best. (not the other way around)

These 5 simple questions asked over and over again have become a habit. Over time they turned into part of pour culture.

Small decisions daily and simple questions frequently that make a BIG impact πŸ’₯.

What are your customer happiness hacks?

Filed Under: Uncategorized

Rock 🎸 your niche, before going BIGπŸš€.

February 14, 2021 by Wim GE De Vos Leave a Comment

As a startup or early stage small business it is better to rock your niche, before going big.

This relates to a number of proven principles and concepts, such as :

  • The importance of crafting your Value Proposition and deeply understanding and convincing customers needs as presented by early adopters and visionaries. Even if the early majority represents a vastly larger total available market, the first 2 groups are not to be skipped.
  • The theory of good and bad capital. While you are figuring out product/market fit and business model for your business, keep your wallet closed. Good capital should be patient for growth and eager for proof of profitability in this stage.
  • Use the characteristics of a niche strategy to your advantage: 1. deeply invested community 2. focused product development 3. killer messages 4. affordable early growth 5. less competition.

Now rock 🎸 your niche. (but keep dreaming BIG).

πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€πŸš€

Filed Under: Uncategorized

Unbalanced self-improvement

February 4, 2021 by Wim GE De Vos 1 Comment

Figuring out an old persistent mystery (problem) in the home technology industry…May even solve it, who knows (and more importantly who joins)?

Why is 90% of the education and learning spent on technical skills,

while only 10% is spent on business skills?

No wonder many aim to land the biggest and most complex projects, while unable to double profits or size…

Your insights and feedback are welcome as always. Collectively we can surely solve this.

To the small business owners and operators: stay tuned for further insights and solutions…πŸ‘€!

Small decisions with a BIG impact πŸ‘ŠπŸΌ.

Filed Under: Uncategorized

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